Shipping:

We provide international shipping for all orders. Shipping costs depend on the destination and the package’s weight. Delivery times for international orders typically range from 3 to 7 business days, depending on location.

Please note that any customs fees, taxes, or duties imposed by your destination country are the customer’s responsibility and are not included in our shipping charges.

Return Policy:

Your satisfaction is our top priority. That’s why we offer a 7-day return guarantee. If you’re not entirely happy with your purchase, contact us at info@TPhair.com to begin the return process.

When reaching out, please include a photo or video of the product. Note that the item must remain in its original condition. Returns will not be accepted if the hair has been used, cleaned, or damaged. We will provide you with the return address. Once you ship the return, kindly share a photo of the package along with the tracking number. *Returns without prior communication will not be accepted.*

If you received the wrong product, contact us immediately. After confirmation, we will arrange for you to return the incorrect item, and we will cover the return shipping cost. You will then receive the correct product.

*If you would like to exchange for a different length, style, color, size, or density, please ensure the item remains unused and in its original condition. Contact us to initiate the process. You will be responsible for the return shipping cost.

If your product arrives damaged or has a quality issue, please contact us with photos or videos immediately. Once confirmed, we will arrange a return or replacement and cover the return shipping cost.

• ***We are not responsible for issues caused by improper care, including hair shedding, breakage, or lace damage that renders the product unusable.***

Refunds:

Refunds will be processed through the original payment method within 2 business days. Please allow an additional 2-5 business days for the refund to appear in your account.